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Billing and Payments — Frequently Asked Questions

Can I collect payment in instalments?​

Yes. Record each payment separately using Record Payment. TailorMate tracks each payment and shows the remaining balance automatically.

What payment methods can I record?​

You can record any payment method — cash, UPI, bank transfer, cheque, or other. TailorMate stores the method you choose alongside the payment amount.

Can I edit or delete a payment after recording it?​

Open the order, scroll to the Payments section, tap the payment entry, and select Edit or Delete.

How is the outstanding balance calculated?​

Outstanding balance = Order price − Total payments recorded. TailorMate calculates this automatically each time a payment is added.

Can I generate a bill before the order is delivered?​

Yes. You can generate a bill at any stage of the order — useful for sharing an advance receipt with the customer.

What does a generated bill include?​

A bill includes:

  • Your shop name, address, and logo
  • Customer name and phone number
  • Garment type and order details
  • Order price, amount paid, and balance remaining
  • Date of bill generation

How do I share a bill with a customer?​

After tapping Generate Bill, choose Share and select WhatsApp, SMS, or email. You can also save it as a PDF to your device.

Can I add a discount to an order?​

You can manually adjust the order price to reflect a discount when creating or editing an order. A dedicated discount field is planned for a future update.

What if a customer overpays?​

Record the full amount received. The payment history will show the amount paid versus the order price. Handle any refund outside the app and add a note to the order.

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Still have questions? Visit the Contact Support page to reach our team.